FAQs
Frequently Asked Questions (FAQs)
Frequently Asked Questions
Ordering
Q: How do I place an order?
A: Choose your favourite T-shirt, select your size, and click Add to Cart. When you’re ready, proceed to checkout, enter your delivery and payment details, and place your order. You’ll receive an order confirmation by email once your purchase is complete.
Q: Do I need to create an account to place an order?
A: No. You can check out as a guest without creating an account. Creating an account is optional and can make it easier to track your orders and manage future purchases.
Q: Can I change or cancel my order after placing it?
A: We process orders as quickly as possible, so please contact us as soon as possible if you need to make a change or cancellation. While we’ll always do our best to help, changes may not be possible once your order has been processed or shipped.
Products & Sizing
Q: How do I choose the right T-shirt size?
A: We recommend checking our Size Guide before ordering. Compare the measurements with a T-shirt you already own to find the closest fit.
Q: Are your T-shirts true to size?
A: Fit can vary depending on the style and your preferred look. Please refer to the size guide on each product page for the most accurate measurements.
Q: What are your T-shirts made from?
A: Material composition varies by product. Please check the individual product description for the exact fabric and material information.
Q: Do you offer custom or personalised T-shirts?
A: Not at the moment. Our T-shirts feature our existing designs and collections. Keep an eye on the website and our social channels for future releases.
Shipping & Delivery
Q: Where do you ship?
A: We currently ship worldwide. Available delivery options, shipping costs and estimated delivery times are shown at checkout based on your location.
Q: How long will my order take to arrive?
A: Delivery times depend on your location and the shipping option selected. You’ll receive tracking information once your order has been dispatched so you can follow its journey.
Q: How can I track my order?
A: Once your order has been shipped, we’ll send you a dispatch email containing your tracking information, where available.
Q: Will I have to pay customs or import charges?
A: International orders may be subject to customs duties, import taxes or other local charges. These charges are the responsibility of the customer and can vary depending on the destination country.
Returns & Exchanges
Q: Can I return or exchange my T-shirt?
A: Yes, subject to our Returns & Refunds Policy. Items generally need to be returned within the specified return period and must be unworn and in their original condition. Please check our full returns policy for eligibility and instructions.
Q: What should I do if I receive the wrong item or my order arrives damaged?
A: Please contact us as soon as possible with your order number and details of the issue. If appropriate, please include clear photographs of the item and packaging so we can investigate and help resolve the problem quickly.
Q: How long does a refund take?
A: Once your return has been received and approved, refunds are processed according to our returns policy. The time it takes for the funds to appear in your account can also depend on your payment provider.
Payments & Security
Q: What payment methods do you accept?
A: Available payment methods are displayed securely at checkout and may vary depending on your location. We use trusted payment providers to process payments securely.
Q: Is my payment information secure?
A: Yes. We use industry-standard security measures and trusted payment processors to help protect your information during checkout. Your payment details are handled securely by the relevant payment provider.
Order Support
Q: How will I know that my order has been placed successfully?
A: After completing your purchase, you’ll receive an order confirmation by email. If you don’t receive one, please check your spam or junk folder before contacting us.
Q: What if I entered the wrong delivery address?
A: Contact us as soon as possible with your order number and the correct address. We’ll do our best to help, but we may not be able to change the address once the order has been processed or shipped.
Q: I have another question. How can I contact you?
A: We’re happy to help. Email us at Info@immature.us and include your order number if your question is about an existing order.